Frequently Asked Questions

Is tutoring right for me?

Of course! There’s a common misconception that tutoring is only for students who are struggling and at risk of failing; but, in reality, tutoring is right for any student who wants to improve their grades. Whether you’re at the top of your class or just in need of a few points to pass, tutoring will help you get your grades to where you want them to be.

Why should I choose Gradesavers for my tutoring needs?

Because studying with Gradesavers will make a genuine difference on your transcript at the end of the semester. We’re not just great guys with our own classrooms and tons of studying tricks up our sleeves, we’ve also got the experience and the track record to deliver the results you need.

What courses are offered?

Gradesavers tutors virtually every college, university and high school course. Visit our courses page for our complete listing.

What if I can’t find my course on your website?

Course listings are constantly changing. If you can’t find a course on our website, don’t worry. Send us an email or give us a call and we will happily add that course to the the list.

What services does Gradesavers offer?

Gradesavers offers four different tutoring services: private tutoring, exam crash courses and weekly tutorial. For more information, please visit our service pages.

What are the class sizes?

Class sizes vary according to the service. Private tutoring and standardized testing is always one-on-one, or with a friend if you choose to bring them. Weekly tutorials average between 6 – 18 and crash course class sizes range from 10 – 40 depending on the number of sign-ups.

Do you sell course packs?

We do! Prices vary depending on the course and the size of the pack, usually between $20 and $50. However, we recommend that you invest that money in one of our crash courses instead: you’ll get the material and have it explained too!

What are your tutors’ credentials?

At Gradesavers, we take the time to hire only the best, brightest and, simply put, most awesome tutors available. Each and every one of our tutors has to know the ins-and-outs of the courses they teach and know how to relate that material in an easy-to-understand manner. Please visit our tutor page for more information.

How do I register for a private / weekly / crash session?

You can book over the phone, via our website or through the free Gradesavers app in the Apple and Google App stores. Simply search for your course, select the tutor or session that interests you and click ‘Book’.

Where does the tutoring take place?

Gradesavers Montreal: 1115 Sherbrooke Suite B2, Montreal, QC H3A1W8
Gradesavers Toronto: 4205 Keele St, Unit #4, Toronto, Ontario, M9W 7J5
In some cases online tutoring is available. Please inquire for more details.

When do I pay for a session / crash course I signed up for?

Simply pay in person at our reception desk the day of your session. Please make your payment in full.

What payment methods do you accept?

Gradesavers Montreal: Cash or Cheque
Gradesavers Toronto: Cash or Credit Card* (3% surcharge on credit card payments)

Both Gradesavers locations also have an on-site ATM for your convenience.

Can I pay for my courses online?

Sorry, we currently only accept payments in person at one of our locations.

What is your cancellation policy?

Gradesavers has a 36-hour penalty-free cancellation policy. If you cancel more than 36 hours before your session, there are no fee penalties. However, cancelling within the 36-hour window leading up to your appointment will result in the full fee being made due.

Are there any discounts available?

Gradesavers offer regular promotions for new and existing clients. Keep a lookout on our Twitter and Facebook page for current offers.

I want to be a Gradesavers tutor, how can I apply?

Send us a brief email describing your qualifications and why you think you would make a great Gradesavers tutor.

Is Gradesavers affiliated with my university?

Gradesavers is an independent tutoring company and is not officially affiliated with any university. However, we do have longstanding relationships with numerous student unions and associations at every college and university we tutor.

What is your refund policy?

Gradesavers prides itself on providing only the best tutorial services. If you are in any way unsatisfied with your session let us know and we will do our best to rectify the situation and/or return your money!

- Weeklies.

If you have paid for weekly tutorials in full and would like to cancel after the first class you will receive a full refund. If you cancel later then you will be charged $50 per tutorial attended plus a $50 admin fee and will be refunded the rest. All refunds must be claimed PRIOR to the last tutorial. No refunds will be issued after the weeklies have ended for the semester.

- Video Tutorials.

If you have paid for video tutorials in full and would like to cancel after the first hour you will receive a full refund. If you cancel later then you will be charged $20/hr booked plus a $50 admin fee and will be refunded the rest. All refunds must be claimed prior to the end of the semester, i.e. before the examination period for the semester begins.

- Crash Courses.

Crash courses can be refunded in full up to 45 min after the first tutorial has begun. Afterwards, there will not be any refunds issued.

 

My question isn’t listed here

Email or call us and one of our friendly receptionists will get back to you shortly.

Montreal: info@gradesavers.com – 514.849.2586 Toronto: contact@gradesavers.com – 647.479.4091